Never worry about missed calls or follow-up again.

Our virtual receptionists are ready to help run your local service business. US-based and trained on phones, booking customers, and follow-up.
30 Day Free Trial

Here's where we shine

Trained for local businesses

Our Virtual Receptionists and Virtual Assistants are experienced professionals, fully trained in the daily responsibilities of your local business.

US-Based

We hire native, English speaking virtual receptionists from the US (a few from Canada sneak in occasionally). No language and accent difficulties for you or your customers.

The very first

We were the very first virtual assistant agency exclusively for local business owners, and continue to set the industry standard to this day. Many of our competitors today wrote their playbooks from ours. 

So what is a virtual receptionist?

There is something EVERY local business owner can agree on -  we are sick of answering the phone! But sometimes we don't need a full-time office manager. That's where our Virtual Receptionists come in to help. We'll handle just the essentials for you such as answering your phones, booking customers, and making follow-up calls. Or, if you prefer we can run your entire office while you are out in the field!


What exactly can a virtual receptionist handle?

Call Answering
Handling phone calls is one of the biggest distractions during the day. Don't let them slow you down any longer. Our virtual receptionists are experts on the phone. Whether you want us to handle incoming calls or make some outgoing calls, we can handle it. We'll even deliver call notes via text or email so you are always up-to-date. 

Follow-up Calls
We're also able to handle any customer follow-up calls you may have. Just send us the list each day and we will reach out for you and get people back on the schedule!

Call Screening/Forwarding
You know how often Yelp or HomeAdvisor calls to bug you? Well not anymore :) From now on we can screen any calls for you and (politely) turn away sales people. 

Appointment Scheduling
Any time a customer calls to book we can schedule the appointment right on your public booking form for you, allowing you to focus on delivering an amazing service.

Call Overflow
If you already have an office manager in place and just need a little extra help covering some calls we can do that too. Calls will roll over to our team of virtual receptionists automatically.

Schedule A Consultation Call

If you're ready to take the next step and bring on your own team of virtual receptionists please schedule a call with us so we can l answer any questions you have. We look forward to talking with you!
Let's Talk

Simple, transparent pricing

Basic Plan - $129/mo

☉ Suitable for 1-5 calls a day
60 Talk Minutes
Overage at $2.30/min
One-time $49 Setup Fee
Free Trial

Premium - $249/mo

☉ Suitable for 10+ calls a day
180 Talk Minutes
Overage at $2.10/min
No Setup Fee After Trial
Free Trial

Need a full-time virtual assistant instead?

If you prefer us to manage 100% of your daily office admin duties we can help with that too - in fact, it's how we got started! We currently fully manage dozens of local business for their owners all around North America. You can learn more about our full-time virtual assistants and virtual office managers at our dedicated website below.
Visit Inova Local

FAQs

How fast can I get up-and-running with a virtual receptionist or virtual assistant?

We've been doing this for years so our process is very quick! On average we have you fully running in 3 days with a virtual receptionist, and in around 10 days for a fully trained virtual office assistant. 

Where are your virtual receptionists based?

They are all based in the US or Canada, are native English speakers and have prior administrative or customer support experience. Many have even worked with family or local businesses before!

What happens if I go over hours?

Don't worry, we will tell you before you run out of hours. If you do need more than anticipated, we work with you to find the closest package tailored to your needs, or even create a custom one for you. 

What if I want to switch from a Virtual Receptionist to a Virtual Assistant later?

That's okay! We make it very easy to transition between our two options depending on what your business needs at the time. Many of our clients increase and decrease their coverage as needed to maximize the value and minimize costs. 

Is there any long-term commitment?

We're flexible. Join us for just the free trial, seasonally as you need us, or work with us for years to come. Cancel or pause your service at any time with no hidden fees.